Refund policy

Returns & Refunds Policy

If for any reason you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return, items must be:

Unused and in their original condition
In original packaging
Accompanied by proof of purchase (receipt or order confirmation)

Returns that do not meet these conditions will not be accepted.

How to Start a Return

To initiate a return, please contact us at info@bloom28shop.com.

If your return is approved, we will provide you with instructions on how and where to send your package.

Please note:

Return shipping costs are the responsibility of the customer
Items sent back without prior approval will not be accepted

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, you must contact us within 48 hours at info@bloom28shop.com so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized products
Wholesale orders
Used items
Gift cards

If you are unsure whether your item is eligible, feel free to contact us before purchasing.

Exchanges

We do not offer direct exchanges.
If you would like a different item, we recommend returning your original purchase (if eligible) and placing a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 14 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@bloom28shop.com

Product color variations

All products are handmade and made to order.

We strive to display product colours and images as accurately as possible.

Please note that colours may vary slightly due to differences in raw materials and pigment batches used during production. Additionally, variations in screen settings and display types (such as mobile phones or computer monitors) may affect how colours appear.

We cannot guarantee that product photos will fully correspond to the exact appearance/color/shade/shape of the final item.

Images are provided for illustrative purposes only and may not perfectly reflect the actual product. Variations in colour, shape, size, and overall appearance may occur.

Each item made from soy wax is individually handcrafted and hand-poured. During production, wax dye chips are carefully blended to achieve the desired colour and shade. Due to this manual process, slight variations in colour may occur between batches and individual pieces. These differences are a natural characteristic of handmade production and contribute to the uniqueness of each product. Such differences are a natural result of the handmade production process and do not constitute grounds for complaints.

By purchasing our products, you acknowledge and accept these natural variations as part of the handmade process.

Fragrance Preference Disclaimer

Fragrance perception is highly personal and may vary from one individual to another. A customer's personal dislike of a candle's scent does not constitute a product defect, quality issue, or grounds for a complaint.

We reserve the right to modify or discontinue products at any time, limit quantities per order or customer, and update product descriptions without notice.