Last updated: 1. September 2026

TERMS AND CONDITIONS 

OVERVIEW

Welcome to Bloom 28!

These Terms and Conditions of Use and Sale (the “Terms”) apply to the website and online store operated under the Bloom 28 brand, owned and operated by Vyvio, obrt za trgovinu i usluge (hereinafter referred to as the “Merchant,” “we,” “us,” or “our”).

Bloom 28 provides this website, including all related information, content, features, tools, products, and services (collectively, the “Services”) in order to provide users with a simple and personalized shopping experience.

Our online store is powered by Shopify, which enables us to provide the Services and operate the online store.

These Terms, together with all policies and documents referred to herein, govern the rights and obligations of users and the Merchant when using the Services and purchasing products through the online store.

Please read these Terms carefully, as they contain important information regarding your rights and obligations, including information concerning products, orders, payment, delivery, the right of withdrawal, complaints, product safety, and liability.

By visiting, interacting with, or using our Services, you confirm that you have read these Terms. By purchasing products through the online store, you accept these Terms, which apply to the relevant purchase.

If you do not agree to these Terms, please do not use our Services or make purchases through the online store.

SECTION 1 – RIGHT TO USE 

By using this website, you confirm that you are at least 18 years old or that you are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and up-to-date information when making a purchase or creating a user account.

You are responsible for the accuracy of the information you provide when placing an order, particularly information required for payment and delivery.

The website and Services may only be used for lawful purposes and in a manner that does not violate these Terms or applicable laws and regulations.

SECTION 2 – PRODUCTS

All products are handmade and made to order.

Our scented bouquets are made from soy wax and fragrance oils and are intended exclusively for decorative use.

We make every effort to display the colors, photographs, and appearance of our products as accurately as possible.

However, due to differences in raw materials, pigment batches, the handmade production process, photography lighting, and screen settings and types, the appearance of a product may vary slightly from what is displayed on the website.

Colors may appear differently depending on the screen on which the product is viewed, including mobile phones, tablets, and computer monitors.

We cannot guarantee that product photographs will exactly correspond to the precise appearance, color, shade, shape, or texture of the final product.

Photographs are provided for informational and illustrative purposes only.

For handmade products, minor variations may occur in color and shade, shape, size, texture, finish and flower arrangement.

Each soy wax product is handmade. During production, the wax and pigments are carefully mixed to achieve the desired color and shade. Due to the characteristics of the raw materials and the handmade production process, minor differences may occur between individual pieces and production batches.

Such minor differences are a natural characteristic of handmade production and contribute to the uniqueness of each product. Such minor variations will not be considered a defect in the product or grounds for a complaint.

By purchasing our products, the customer acknowledges and accepts that handmade production may result in minor differences between the product and its photograph or other examples of the same product.

This provision does not limit the consumer’s statutory rights in the event of an actual defect or non-conformity of the product.

SECTION 3 – FRAGRANCE

The perception of fragrance is individual and subjective.

The intensity and character of a fragrance may vary from person to person depending on personal preferences, sensitivity to fragrances, room size, ventilation, and other factors.

The fragrance descriptions on the website are intended to provide information about the character of the selected fragrance and cannot guarantee that every customer will perceive the fragrance in the same way.

Personal preference or subjective perception of a fragrance, including the fact that a customer does not like a particular fragrance, does not in itself constitute a defect in the product or grounds for a complaint.

This provision does not affect the consumer’s rights if the product does not correspond to its description or agreed characteristics, or if there is another actual defect in the product.

SECTION 4 – SAFETY AND PROPER HANDLING

Our products are intended exclusively for decorative and fragranced use.

The products are not intended for consumption.

For safe use of the products, the following instructions must be followed:

• Keep the product out of the reach of children and pets.

• Do not place the product near an open flame, candles, radiators, or other sources of heat.

• The product is not intended to be burned, unless it is expressly stated for the particular product that it is intended for burning.

• Do not expose the product to high temperatures.

• Do not leave the product in direct sunlight for prolonged periods.

• Do not apply the product to the skin or use it as a cosmetic product.

• Do not use the product for any purpose other than the purpose for which it is intended.

• Store the product in a dry and cool place.

• Avoid contact between the product and food or beverages.

• Persons sensitive to fragrances or particular fragrance ingredients should exercise particular caution.

If the product begins to melt, deform, or show other signs of damage due to temperature or improper handling, it should be removed from such conditions.

SECTION 5 – SURFACE PROTECTION AND TEMPERATURE

The product is not recommended to be placed on sensitive, porous, varnished, painted, or other surfaces that may be sensitive to wax, oils, or fragrance ingredients.

Elevated temperatures may cause soy wax to soften, deform, or melt.

Under such circumstances, wax and fragrance ingredients may come into contact with the underlying surface and potentially cause staining, discoloration, or damage to the surface.

It is recommended to place the product on a stable, dry, heat-resistant surface, away from sources of heat and direct sunlight.

The customer is responsible for properly placing, storing, and handling the product in accordance with the stated safety instructions.

The Merchant shall not be liable for damage to surfaces caused by improper placement, storage, handling, or exposure of the product to high temperatures.

SECTION 6 – ORDERS

By placing an order, the customer makes an offer to purchase the selected products under the terms stated on the website.

Before completing the order, the customer is provided with information regarding the product, price, delivery costs, and payment method.

After submitting an order, the customer will receive an order receipt confirmation by email.

The sales contract shall be deemed concluded when the Merchant accepts the order and sends an order confirmation, unless otherwise stated on the website or communicated to the customer.

The Merchant reserves the right to refuse or cancel an order in justified circumstances, including suspected fraud or unauthorized transactions, an obvious error in the price or product description, inability to deliver the product, inaccurate or incomplete information required to process the order, a technical system error, or unusually large or unreasonable quantities of products ordered.

If an order is cancelled after the customer has made payment, the Merchant will issue a refund of the amount paid in accordance with applicable law.

SECTION 7 – PRICES AND PAYMENT

All product prices are stated in EUR (€).

Delivery costs, if charged separately, are displayed before the order is completed.

The Merchant is not registered for VAT and VAT is not charged according to Article 90 of the Croatian Value Added Tax Act.

The Merchant reserves the right to change prices. A price change shall not affect contracts that have already been concluded.

The customer agrees to provide accurate and valid information necessary to process the payment.

SECTION 8 – DELIVERY AND SHIPPING

We deliver products within the areas specified on the website.

Delivery costs and available delivery options are displayed to the customer before the order is completed.

Estimated delivery times are stated alongside the product or during the purchasing process.

Delivery times may depend on the delivery service and other circumstances beyond the Merchant’s control.

If a delay or circumstances that may affect delivery occur, the Merchant will notify the customer where necessary.

When possible, the customer should inspect the condition of the package upon receipt. In the event of visible damage to the package, the customer is advised to immediately notify the delivery service and the Merchant.

This does not limit the customer’s statutory rights in the event of a damaged or defective product.

SECTION 9 – RIGHT OF WITHDRAWAL

If the customer is a consumer and the contract has been concluded at a distance through our online store, the customer has the right to withdraw from the contract within 14 days without giving any reason.

In the case of a sales contract for goods, the 14-day period begins on the day on which the customer or a third party designated by the customer, other than the carrier, takes possession of the goods.

To exercise the right of withdrawal, the customer must inform the Merchant of their decision to withdraw from the contract before the expiry of the withdrawal period.

The customer may submit a withdrawal statement via:

Email: info@bloom28shop.com

The customer is not required to provide a reason for withdrawing from the contract.

After the customer has duly notified the Merchant of the withdrawal, the customer must return the product without undue delay and within the legally prescribed period.

The customer shall bear the direct cost of returning the product, unless the Merchant has agreed to bear such costs or applicable law provides otherwise.

The customer shall be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.

The Merchant shall refund all payments received from the customer in accordance with applicable law.

The Merchant may withhold the refund until the returned goods have been received or until the customer provides evidence that the goods have been sent back, whichever occurs first.

SECTION 10 – COMPLAINTS AND MATERIAL DEFECTS

The Merchant is liable for material defects in products in accordance with the applicable laws of the Republic of Croatia.

If a product has a material defect or does not correspond to the agreed characteristics, the customer has the rights provided under applicable law.

Consumers’ statutory rights concerning material defects cannot be excluded by these Terms.

A complaint may be submitted via:

Email: info@bloom28shop.com

When submitting a complaint, the customer may provide the order number, a description of the defect, and, where possible, photographs of the product in order to facilitate efficient processing of the complaint.

Minor variations in color, shade, shape, size, texture, or arrangement of handmade elements that are a normal consequence of handmade production and do not affect the agreed characteristics of the product do not in themselves constitute a material defect.

The subjective perception of a fragrance or the fact that a customer personally does not like the fragrance also does not in itself constitute a material defect.

SECTION 11 – WRITTEN COMPLAINTS

The customer may submit a written complaint in a manner that allows the content of the communication to be preserved on a durable medium, via:

Email: info@bloom28shop.com

The Merchant shall respond to a written complaint within the statutory period, and no later than 15 days from the date of receipt of the complaint, clearly stating whether the complaint is accepted as justified.

The Merchant shall keep records of written complaints received in accordance with applicable law.

SECTION 12 – LIABILITY

The products are intended exclusively for the purpose stated in the product description and these Terms.

The customer is responsible for the proper use, handling, and storage of the product and for following the safety instructions.

To the maximum extent permitted by applicable law, the Merchant shall not be liable for damage arising solely from the use of the product contrary to its intended purpose, improper handling, improper storage, exposure to high temperatures, prolonged exposure to direct sunlight, placing the product on an unsuitable or sensitive surface, burning a product that is not intended for burning, consuming the product, or other failure to follow the safety instructions.

SECTION 13 – INTELLECTUAL PROPERTY

The content of this website, including photographs, texts, graphic elements, logos, designs, illustrations, product names, and other materials, is owned by the Merchant or is used under appropriate authorization.

It is not permitted to copy, reproduce, distribute, modify, publish, or commercially use the content of the website without the Merchant’s prior written permission, except to the extent permitted by applicable law.

SECTION 14 – THIRD-PARTY SERVICES

Our online store uses Shopify as the technological platform for providing online commerce services.

We may also use services provided by other third parties, including payment providers, delivery services, analytics tools, and other technical or business service providers.

The use of certain third-party services may be subject to their own terms and privacy policies.

The processing of personal data is governed by our separate Privacy Policy.

SECTION 15 – ACCURACY OF INFORMATION

We make every effort to ensure that the information on the website is accurate, complete, and up to date.

Nevertheless, unintended errors may occur in product descriptions, photographs, prices, availability, or other information.

In the event of an obvious technical or administrative error, the Merchant reserves the right to correct the error and, where necessary, cancel the order and refund any payment made.

SECTION 16 – PROHIBITED USE

The user agrees not to use the website for unlawful purposes, fraud, infringement of intellectual property rights, distribution of malicious content or software, unauthorized access to systems or data, or in any manner that interferes with the operation of the website or causes harm to the Merchant or other users.

SECTION 17 – PERSONAL DATA PROTECTION

The processing of personal data is governed by a separate Privacy Policy available on the website.

The Privacy Policy contains information regarding the processing of personal data, the purposes and legal bases for processing, data subject rights, data retention periods, and other information required under applicable law.

SECTION 18 – COOKIES

The website may use cookies and similar technologies.

Information regarding cookies, their purpose, duration, and management of consent is available in a separate Cookie Policy and/or through the consent management system available on the website.

SECTION 19 – TERMINATION OR RESTRICTION OF USE OF SERVICES

The Merchant may temporarily restrict or suspend access to the website or Services where necessary for maintenance, technical reasons, security reasons, or other justified reasons.

In the event of a breach of these Terms or unlawful use of the website, the Merchant may take appropriate measures in accordance with applicable law.

SECTION 20 – GOVERNING LAW

These Terms and contracts concluded between the Merchant and the customer shall be governed by the laws of the Republic of Croatia, with the application of mandatory provisions of European Union law and other mandatory provisions applicable to consumer protection.

Nothing in these Terms limits the consumer rights arising from mandatory statutory provisions.

SECTION 21 – DISPUTE RESOLUTION

In the event of a dispute, the customer may first contact the Merchant using the contact details provided in these Terms in an attempt to resolve the dispute amicably.

If the dispute cannot be resolved amicably, the consumer may use available alternative dispute resolution mechanisms in accordance with applicable law.

SECTION 22 – CHANGES TO THE TERMS

The Merchant may amend these Terms where necessary due to changes in business operations, legislation, technical changes, or other justified reasons.

The updated version of the Terms will be published on this website.

The Terms applicable at the time the contract was concluded shall apply to an already concluded contract, unless applicable law provides otherwise.

SECTION 23 – CONTACT DETAILS

Vyvio, obrt za trgovinu i usluge
Graberje 27, 42000 Varaždin, Croatia
VAT ID: 43221997342
Email: info@bloom28shop.com

If you have any questions, feel free to contact us.