Shipping policy

Processing Time

All products are handmade and made to order.
Our standard processing time is 2–5 business days.

Please note that large, custom, or wholesale orders (such as wedding favors) may require additional time. For large orders of 100 items or more, we kindly ask that you contact us at least 3 months in advance.

Shipping

We currently ship within the European Union only.
Shipping rates are calculated at checkout based on your location.

Delivery times may vary depending on postal services, seasonal demand, or unforeseen delays. Please check estimated delivery times for your country at checkout.

Customs & Import Fees

Orders may be subject to customs duties, taxes, or handling fees.
These charges are not set or collected by us and are not included in the product or shipping price. Any such additional fees are the responsibility of the customer.

Wholesale Shipping

Shipping rates, processing times, and delivery options for wholesale orders are arranged individually, depending on the size of the order and destination.

Lost, Stolen, or Undelivered Packages

Customers are responsible for providing an accurate and secure shipping address at checkout.

We are not liable for packages that are:

  • Delivered to an incorrect address provided by the customer

  • Lost, stolen, or damaged after delivery

  • Returned to sender due to failed delivery attempts

If a package is returned to us due to incorrect or incomplete address details, the customer is responsible for the cost of re-shipping.

Order Tracking

All orders include a tracking number.
You will receive tracking details once your order has been dispatched.

Need Help?

If you have any questions about your shipment, feel free to contact us at:
info@bloom28shop.com